Shipping policy
At Hair Collection we provide our customers with the most effective & efficient delivery service! Our priority is ensuring all your purchases arrive within the estimated timeframe and in perfect condition. We will notify you by email when your order is dispatched, and you will then receive an email with tracking details.
If you require any further delivery details please contact our customer services team, haircollectionuk@gmail.com
Ordering and payment:
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping rates are fixed and added to your cart during the checkout process.
Our published prices do not include shipping charges. Please check shipping rates. All prices are in GBP (£) Visa, MasterCard and American Express are accepted.
We do not include invoices or receipts in orders to minimise paper waste. All customers will receive a receipt via email.
Custom and special orders may be subject to service charges.
We currently ship within the UK. It is the responsibility the customer to provide the correct delivery details. Unfortunately we cannot be liable for incorrect details nor will we be able to refund order or send a new one out unless purchased again
Promotional Offers:
Sale prices will be indicated on each product online and in the shopping cart when applicable. Promo codes are not available to use during sale periods. If you're applying a promo code please enter this in the appropriate section during checkout. Discounted prices will be live for a limited time only as specified online. Only one promo code can be used at a time
COVID-19
Unfortunately, due to the ongoing challenges related to COVID-19 deliveries may be delayed upon expected arrival time, however this won’t affect our dispatch times and updates will be provided on shipping details. As all deliveries are handled by shipping couriers (which is out of our control) all time frames below are rough estimates so your order may come later or earlier than expected.
For the latest updates by Royal mail please visit www.royalmail.com/coronavirus. We hope you can understand during this difficult time and be patient as our courier is working hard to try and get your items to you as soon as possible.
Before placing your order, please ensure that you do understand that there may be delays at this moment in time, this is constantly changing so it is strongly recommended that you keep an eye out for further updates provided via your shipment tracking as well as updates by your countries government. In the event of a failed delivery, you will be contacted immediately via email and refunded automatically once the courier returns your order back and it is received on our end. Please be patient with us during this time.
Delivery
Where do you deliver?
We deliver to all UK mainland addresses
How long will delivery take?
Standard delivery to UK mainland addresses takes between 2-3 business days, excluding weekends and bank holidays
*Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, The Channel Islands & The Republic of Ireland may take longer than UK mainland deliveries.
How long does it take to dispatch my order?
Orders are usually dispatched within 48 hours.
Once your order has been processed and we have received payment, we will aim to dispatch your item within 1-3 working days. Excludes weekends and bank holidays.